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Expensive Client Service, On September twenty five my twelve calendar year previous son, Aaron Silvers was booked on American Airlines flight 1358 flight at 3:10PM from Chicago O’hare in path to L. a. LAX airport. He was escorted by a pal on the spouse and children, Lori Cooper, to the airport and thru security on the gate. To get a fee of $a hundred and fifty which i Formerly paid out, your airline assured me that my son could be Safe and sound and taken care of very perfectly. The flight was declared delayed when they arrived towards the gate. Our loved ones friend, Lori called into her Business to tell them that she was running late. The 2 of them received some lunch and waited. The flight was as a consequence of depart at four:15PM, so it wasn’t so inconvenient. They achieved back again on the gate to board and also the attendant told them that the flight was delayed Yet another fifty percent an hour as a consequence of depart at 4:45PM.
Another thing I couldn’t comprehend is how your letter indicated that amounts for speedy use will be honored Should the receipts were being clear and legible. How could my $46 taxi ride with the Embassy Suites to Wal-Mart not be legible? I only been given ample to deal with my toiletries at Wal-Mart.
American airlines neglected to offer me health-related support when I requested for it. The employees mentioned that considering that I didn’t make preparations for help they couldn’t assist me. Like I realized I used to be gonna have a medical unexpected emergency. Get true American airlines and begin caring about your consumers.
I did not have any baggage to check! Why does AA Client Service keep on to lie about factors which the flight was overbooked? The ticket agent advised me the flight was overbooked.
27th Oct. I flew from Chicago to Manchester on AA54. You made use of a B757 which was completely unsuitable for any 7 hr journey. The seats spec/recline/legroom had been what I'd personally hope on a holiday charter or commuter flight of one hour. Furthermore, the examining light did not do the job and aside from the film there was no channel open up for music.
I am emailing this remark to you personally to make sure that AA could possibly greater have the capacity to persuade staff members being additional courteous when matters go wrong.Shopper service could make this type of big difference for anyone utilizing your service.
My loved ones just traveled from Boston MA to Charlotte NC and experienced a Terrible experience boarding the plane. Each my small children have disabilities and we had been created to board the plane past. I am not pleased with how your airline treats small children with disabilities. A coverage change need to be made.
Also advise that every passenger set click over here now there carry on in dimension checker so all travellers are addressed equitably.
I lately experienced a flight cancelled by American Airlines and stood inside a line for 45 minutes to acquire rebooked on A different flight. I was shocked to understand which the gate agents did not Have got a perspective to the offered USAIR flights.
I had been on hold with reservations several instances for very lengthy amounts of time. A single AA reservations and 1 agent advised me it could cost me an additional $189.00 to fly out future early morning then said that flights had been booked subsequent working day.
The web site does not operate. Regardless of what tab I choose on the location doesn’t function. I desired to Test the position of my flight and possibly book A different just one but nothing at all operates.
We will not likely fly American Airlines at any time again, and neither will my friends and family. they may drop a great deal a lot more than the $863 he detailed.
My flight was to go away at 6 a.m. meaning depart your bed and your house ahead of the crack of dawn. Only useful reference to experience security and afterwards sit while in the airport lounge as the crew was struggling cost to rent a private plane Seattle to fly.
The entire opposite is your worker Liibide (sorry I didn’t get the spelling of his name). I wait to phone him a Consumer Service Rep. He did help me with a few challenges I'd on my outgoing flight but essentially was of no aid in anyway with my return flight.